VMRC Console has Disconnected

Symptoms

• Attempting to connect to a virtual machine console fails.
• The VMRC session opens with the vSphere Web Client, but not with the vSphere Client.
• You see the error :
  
  Error: The VMRC Console has Disconnected.. Attempting to reconnect

Cause

This issue occurs due to an Application Control software such as antivirus software that blocks certain applications or functions of installed software on client/server systems.

Note: Access to Web GUI of the security server or hosted portal is important to disable certain settings depending on antivirus architecture.

Resolution

To resolve this issue, use one of these options:

• Disable application control for virtual applications through the antivirus software.
• Uninstall and reinstall the vSphere Client.
• Stop the vmware-vmrc.exe*32 service from Windows Task Manager and log in again.